REFUND POLICY

Effective Date: March 15, 2025

This Refund Policy (“Policy”) outlines the terms and conditions governing refunds for products and services offered by Pinnacle Innovations LLC (“Company,” “we,” “us,” or “our”). By purchasing our products or services, you agree to the terms of this Policy.

1. General Policy

All sales are considered final once service has begun, access to digital content has been granted, or marketing services have commenced. We invest significant resources in preparing and delivering our products and services, and our pricing reflects this commitment.

2. Digital Products

2.1 Before Access

If you have purchased a digital product but have not yet accessed the content or materials, you may request a refund within 48 hours of purchase by contacting [email protected]. Refund requests must include your order number and the email address used for purchase.

2.2 After Access

No refunds will be issued once you have:

Downloaded any digital materials

Accessed any digital content

Viewed any videos or modules

Used any templates or resources.

Once digital content has been accessed, all sales are final without exception.

3. Marketing Services

3.1 Before Work Begins

If you have purchased marketing services but our team has not yet begun work on your project, you may request a refund within 48 hours of purchase by contacting [email protected]

3.2 After Work Begins

No refunds will be issued once any of the following have occurred:

Initial strategy meetings have taken place

Our team has begun work on your project

You have received any deliverables

Account setup has commenced

Any third-party services have been engaged on your behalf

Once our marketing services have begun in any capacity, all sales are final without exception.

4. Website Design and Development

4.1 Before Development Begins

If you have purchased website design or development services but our team has not yet begun work on your project, you may request a refund within 48 hours of purchase by contacting [email protected]

4.2 After Development Begins

No refunds will be issued once any of the following have occurred:

Initial consultations or discovery sessions have taken place

Design concepts have been created

Development work has begun

Hosting or domain services have been set up

Any third-party themes, plugins, or services have been purchased on your behalf

Once website design or development has begun in any capacity, all sales are final without exception.

5. Consulting Services

5.1 Before First Session

If you have purchased consulting services but have not yet scheduled or attended your first session, you may request a refund within 48 hours of purchase by contacting
[email protected]

5.2 After Services Begin

No refunds will be issued once any of the following have occurred:

You have scheduled your first session.

You have attended any consulting session

You have received any deliverables related to the consulting service

The consultant has begun work on your project

Once consulting services have begun in any capacity, all sales are final without exception.

6. HighLevel CRM Services

6.1 Before Account Setup

If you have purchased HighLevel CRM or our white label CRM services but account setup has not yet begun, you may request a refund within 48 hours of purchase by contacting [email protected]

6.2 After Setup Begins

No refunds will be issued once any of the following have occurred:

Account setup has begun

You have been given access to your HighLevel or our white label CRM account

Any customization work has been performed

Any automation or workflows have been created

Any data has been migrated to the platform

Once HighLevel CRM our white label CRM service setup has begun in any capacity, all sales are final without exception.

7. Subscriptions

7.1 Recurring Charges

For subscription-based services, you may cancel your subscription at any time through your account settings or by contacting [email protected]. No refunds will be provided for the current billing period once it has begun.

7.2 Subscription Cancellation

Cancellation of a subscription will take effect at the end of the current billing cycle. You will continue to have access to the subscription benefits until the end of the current billing period.

8. Exceptions

8.1 Service Unavailability

In the rare event that our services are completely unavailable due to technical issues on our end for a period exceeding 72 consecutive hours, and we are unable to resolve the issue or provide an acceptable alternative, you may be eligible for a prorated refund for the period of unavailability.

8.2 Special Circumstances

We understand that exceptional circumstances can arise. In rare cases, we may consider refund requests outside of this policy on a case-by-case basis. However, please understand that approval of such exceptions is extremely rare and entirely at the discretion of the Company. The Company is under no obligation to provide refunds outside the terms stated in this Policy.

9. Refund Process

9.1 Eligible Refunds

If your refund request is approved, the refund will be processed using the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear in your account.

9.2 Fees and Charges

For eligible refunds, any payment processing fees incurred by the Company may be deducted from the refund amount. Additionally, if your purchase included any bonuses, gifts, or additional services provided at no extra charge, the value of these items may be deducted from your refund if you choose to keep these items.

10. Chargebacks and Payment Disputes

By agreeing to this Refund Policy, you acknowledge that initiating credit card chargebacks or payment disputes for purchases that do not qualify for a refund under this Policy constitutes a breach of this agreement.

If you initiate a chargeback or payment dispute for a purchase that does not qualify for a refund under this Policy, you agree to be responsible for all fees and costs incurred by the Company in responding to and resolving the chargeback or dispute, including but not limited to administrative costs, legal fees, chargeback fees imposed by payment processors, and any other related expenses.

11. Contact Information

If you have questions about this Refund Policy, please contact us at:

Email: [email protected]

Address:

9819 US Highway 62, Orient, Ohio 43146

Last Updated: March 15, 2025